Return Policy

We want you to love what you receive. If something isn't right, here's how returns and exchanges work at JewishGiftStore.

How to start a return

To request a return, email shalom@jewishgiftstore.com within 14 days of delivery. Include your order number and a brief note about the item.

Condition

Items must be new and in their original packaging to qualify for a return. Used, altered, or repackaged items can't be accepted back.

Return shipping

The buyer pays return shipping, unless the error was ours (wrong item, damaged on arrival, etc.).

Restocking fee

A 15% restocking fee may be applied to returns, unless the error was ours — in that case there is no restocking fee.

Final sale

The following items are final sale and cannot be returned: personalized items, custom orders, handmade-to-order items, seasonal items, sale items, and digital items.

Replacement for damaged or wrong items

If your item arrived damaged or we sent the wrong item, please report it within 10 days of delivery and we'll arrange a replacement. Email shalom@jewishgiftstore.com with photos if you can.

Refunds

Once we receive and inspect the return, the refund is issued to the original payment method. Processing time depends on your card or payment provider.

Questions

Still unsure? Write to shalom@jewishgiftstore.com and we'll sort it out.