FAQ

Frequently Asked Questions

Thanks for stopping by. Here are answers to the questions we hear most.

General

Who runs JewishGiftStore?
JewishGiftStore is owned and operated by The Wizard Of Sales, LLC, a family-owned U.S. business shipping from the Phoenix, Arizona area. We curate Judaica for every Jewish holiday and simcha.

How do I contact you?
Email shalom@jewishgiftstore.com for ordering help, custom or group orders, gift questions, and anything else. We typically reply within one business day.

Ordering & Payment

Can I get a discount on my order?
Yes — use code SHALOM10 at checkout for 10% off. Each customer can use it once.

What payment methods do you accept?
We accept major credit and debit cards through our secure checkout. Additional payment options may be added as we grow.

Will I see the total with tax before I pay?
Yes. Sales tax is calculated based on the shipping address at checkout so there are no surprises.

I abandoned my cart — can I still come back to it?
Absolutely. We'll also send a friendly reminder email so you can pick up right where you left off.

Shipping

How long does processing take?
Orders are usually processed and handed to the carrier in 1–4 business days.

How long does delivery take?
Most U.S. orders arrive in 5–12 business days after shipping. Some items ship from Israel and can take longer — the product page will note that.

Will I get tracking?
Yes — a tracking number is emailed to you as soon as your order ships.

Who pays duties on international items?
For items that ship from outside the U.S. (including some items from Israel), the customer is responsible for any import duties or taxes assessed on delivery.

Returns & Exchanges

How do I start a return?
Email shalom@jewishgiftstore.com within 14 days of delivery. Items must be new and in their original packaging, and the buyer pays return shipping unless the error was ours.

Is there a restocking fee?
A 15% restocking fee may apply unless the issue was on our end.

What can't be returned?
Personalized, custom, and handmade-to-order items, as well as seasonal, sale, and digital items, are final sale.

What if my item arrived damaged or wrong?
Please report it within 10 days of delivery and we'll arrange a replacement.

Custom Orders & Gifts

Do you do custom or personalized orders?
Yes. Email us at shalom@jewishgiftstore.com with what you have in mind — personalized gifts, group/wholesale orders, bridal or mitzvah registries, and more. Custom/personalized items are final sale.

Can you gift-wrap?
Let us know at checkout or by email and we'll do our best.

Account & Website

Do I need an account to order?
No — you can check out as a guest.

How do I find you again?
JewishGiftStore.com. You can also find us through The Wizard Of Sales, LLC.

Still have a question?

We're happy to help. Write to shalom@jewishgiftstore.com and we'll get back to you.